FAQ’s

When should I make a reservation?
We recommend you book as early as possible. Some tours tend to fill up very quickly.

How do I make a reservation?
You can contact our reservations department at 613.723.5701, or 1.800.267.5288, or your local travel agency.

How much of a deposit do I have to pay to book on one of your tours?
We require a $250.00 deposit plus optional Cancellation/Trip Interruption insurance at time of booking. Air packages and “No Fly” Cruises require a $500.00 deposit plus optional Cancellation & Trip Interruption Insurance at time of booking.

Do you offer Travel Insurance?
We highly recommend the purchase of Travel Insurance to protect You and Your Travel Investment. We offer a selection of Cancellation & Trip Interruption Insurance and Medical insurance options through Manulife. Our agents will provide you with all the options.

Do you assign seats?
Seats are assigned as per the date you make your reservation on Ottawa Valley Tours. The earlier you book the closer you will be to the front of the coach.

How many pieces of luggage am I allowed to take?
You can take 1 large suitcase and 1 small carry on, on our tours.

What type of payment do you accept?
We accept Cash, Debit, Cheque, Visa or Mastercard.

If I am travelling alone do I have to pay a single supplement?
We offer single rates for all our tours.

When will I receive my travel information?
We send out the travel information 2 weeks prior to departure with your pickup time, hotel name and telephone numbers and seat number for our tours.

Can I leave my car at any of your pickup locations?
We have no reserved parking at any of our pickup locations. You would be leaving your vehicle at your own risk. We recommend arriving by taxi or have a relative or friend drop you off and pick you up.